What to do if you smell gas

Natural gas is colourless, odourless and non-poisonous – but it’s highly flammable. To keep you safe, we add a rotten egg smell so escaped natural gas can be detected.

If you notice a slight smell of gas

  • Open your doors and windows
  • Call us immediately at 1-866-SMEL-GAS (1-866-763-5427)

If the smell gets stronger or is accompanied by a hissing noise:

  • Remain calm
  • Leave your house immediately, leaving the doors and windows open
  • Call us from a safe distance at 1-866-SMEL-GAS (1-866-763-5427)

If you smell gas outside:

  • Call us at 1-866-SMEL-GAS (1-866-763-5427)
  • Stay clear of the area – if you’re inside, keep doors and windows closed
  • Don’t use open flames – extinguish candles and fireplaces

If you see a gas fire:

  • Call 911 or your local fire department
  • Don’t try to put out the fire yourself, never use water on burning gas

If you are near a gas leak, indoors or outdoors:

  • Don’t turn electrical switches, appliances or computers on or off
  • Don’t use your telephone or cell phone – call us from a safe distance at 1-866-SMEL-GAS (1-866-763-5427)
  • Don’t start any vehicles or motors
  • Don’t use lighters or matches, and don’t smoke